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How We Handle Your Account and Data

When you open an account with indo casino, your information is protected under our terms and privacy framework.

Account security verifiedData retention clarityPayment verification steps
indo casino How We Handle Your Account and Data
REACH OUR TEAM

How to Contact Us About Your Account

Team online

Live Chat

Open your account and head to the chat icon in the bottom right. Our team responds in English during business hours, seven days a week.

Email Support

Write to [email protected] with your account username and question. We reply within 24 hours with account details or policy clarification.

Account Settings

Log in and visit Settings > Account & Security to view your stored data, update contact details, or request information about your account.

DATA AND SECURITY DETAILS

How We Protect Your Information

Account Verification

When you deposit, we verify your identity using your payment method and account details. This step protects your account from unauthorized access and ensures compliance with local regulations where required.

Payment Data Handling

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We do not store card numbers; your wallet provider handles payment credentials securely.

Cookie Use

We use cookies to keep you logged in and remember your preferences. You can manage cookie settings in your browser; disabling them may affect account access or lobby navigation.

Data Retention

Account records are kept for three years after closure for regulatory and dispute purposes. You can request a copy of your data anytime via [email protected].

Account Closure

Close your account in Settings or by emailing support. We delete personal data within 30 days unless local law requires longer storage for compliance.

Dispute Resolution

If you dispute a transaction, contact support within 14 days with your order ID. We investigate and respond with findings within one business week.

Your Legal Questions Answered

Account eligibility depends on local law in your region. You must be of legal age where you play. When you open your account, you confirm you meet local requirements and that you're not a restricted individual under applicable law.

Most accounts are verified instantly on registration. If your payment method requires additional checks, verification may take up to 24 hours. You'll see a notification in your account settings once verification is complete.

Yes. Log into your account and visit Settings > Data & Privacy, or email [email protected] to request a full data report. We send exported data within five business days in a readable format.

Your account remains active. We don't close inactive accounts. However, if you have funds on your account, you can withdraw them anytime. For security, you may be asked to re-verify your identity if you haven't logged in for over one year.

Yes, you can close your account in Settings > Account & Security. All funds are withdrawn to your payment method before closure. Your data is deleted within 30 days unless local law requires retention for regulatory purposes.

Report any disputed transaction to [email protected] or live chat within 14 days of the transaction. Include your order ID and a brief description. We investigate and respond with findings within seven business days.

Your account data is stored on secure servers. Only indo casino support staff and authorized compliance personnel can access your information, and only to resolve issues or meet legal obligations where local law permits.